Nobody buys a sauna without a conversation. So at Kai's shop "Send request" sits below every buy box, and whoever asks for a callback there gets a call from somebody who already knows the model.
Kai sells saunas and infrared cabins. Before the purchase it is about dimensions, the power supply and delivery into the basement, and that gets sorted out on the phone. So far only the hotline number was in the shop; whoever browsed in the evening never called.
Shopware's contact form has a field for the phone number, but no time window, and it does not know which product page the customer was just on.
Day and time window share a row that only appears with "In a time window"; with "As soon as possible" the notice appears instead.
Create top-level element
The form hangs on the dynamic product group of saunas and cabins through a product assignment. The submission carries product number and product name as its context; whoever calls back knows which model it is about before dialling.
"When suits you?" has two values. With "In a time window" the row with day and time window appears, with "As soon as possible" an info message saying until when callbacks happen the same day.
The "Phone number (tel)" field opens the number keypad on a phone. As a mandatory field with "Max. characters" 30 it accepts any notation with area code, spaces and plus sign.
Product assignment, position "Below buy box", display mode "Collapsed link": in the buy box, below the add-to-cart button and the product number, sits "Product request" with the "Send request" link, which opens the form in a window above the page. On the contact page the same form sits as a block, there without a product.
Context "product" with number and name, plus phone number, timing and topic as columns of their own. The email to the hotline goes out on submit: form, customer or "Guest", the product, then every entry.
In the "Form" tab the confirmation says the call will come at the chosen time. Under "Email notification" sits the hotline's address, and "Active" is on.
The request goes to hotline@your-shop.example on submit. In the email, product number and product name appear under "Context", followed by phone number, timing and topic.
In the "Product detail page" card, "Position" is set to "Below buy box" and "Display mode" to "Collapsed link". Both apply to all product forms of the sales channel.
On the contact page Kai picks the "Callback request" form in the "Element settings" of the "Form Manager" block. There the request arrives without a product.
Three time windows of three hours each, from 9 am to 6 pm. The phone number has at most 30 characters. The export has 14 fixed columns and 8 for the fields, 22 in all; the product number sits under "Kontext-Referenz".
For a time window and the link to the product, yes. Shopware's contact form does have a phone field, but it sits on a page of its own. With the plugin you attach the form to the products where a conversation helps.
From the context: sent from the product page, the submission carries product number and product name. Both appear in the history, in the export and in the email to the hotline.
The address under "Email notification", one per form. If several people should get it, you enter a shared address that your mail system passes on.
The email comes from a template of the plugin's own in Shopware's email templates. You change subject and text there, for all forms at once; which form it was is stated in the text.
Yes, as a block on the contact page. There the request arrives without a context, and the field "What should we prepare?" says what it is about.
In the history: set the "Form" filter to "Callback request" and "Date" to the day. The list shows context, customer and time; "View details" opens the entries.