In the order list
On every order in the overview. The customer does not have to open the order first in order to ask a question.
A form on the order
For everything that comes after the purchase: queries, appointment requests, complaints. The submission then knows which order it belongs to.
Two places in the customer account
In the order detail
On the page of the single order, below the line items. The same three display modes as on the product page: directly visible, collapsed behind a button, or as a link.
The assignment has four entries here
One fewer than with products - and the missing one is the important distinction.
Form
Which form should appear.
Active
One switch per assignment.
Rule
Optionally a rule from the rule builder.
Priority
The higher number wins; on a tie the most recently created one.
There is no selection of individual orders. An order assignment applies to all of them to begin with - whoever wants to narrow it down does so through the rule.
The context stays with the submission
That is the real gain over a form on a contact page.
| Form | Context | Sales channel | Date |
|---|---|---|---|
| Request product advice | Product · SWDEMO10005 | Storefront | 21 June 2026 |
| Order query | Order · 10042 | Storefront | 21 June 2026 |
| Contact form | — | Storefront | 21 June 2026 |
The middle row came from the order area: the context column carries the order number.
Still open: we have not checked the behaviour in a live order area against real data - the demo customer had no orders at the time of the check. What is verified is the data model, the assignment and the output points in the template.
The three places
Shopping experiences
Block and element for any page in the editor.
Product page
Three positions, three display modes, one assignment.
Order
In the customer account, with the order number as context.